Service Engineer

Job Description: Service Engineer

We are looking for a skilled and motivated Service Engineer to join our team. As a Service Engineer, you will play a critical role in delivering excellent technical support, installation, and maintenance services to our clients. You will be responsible for troubleshooting, diagnosing, and repairing equipment, ensuring that products and systems are functioning properly and that customers are satisfied with the services provided. This role requires strong technical expertise, excellent problem-solving skills, and the ability to communicate effectively with clients and internal teams.

Key Responsibilities:

• Installation & Setup: Install, configure, and commission new equipment, systems, or machinery at customer sites. Ensure that all products are set up to meet operational specifications and customer requirements.

• Troubleshooting & Repair: Diagnose and resolve mechanical, electrical, and software issues related to equipment or systems. Perform necessary repairs to minimize downtime and ensure equipment is returned to optimal working conditions.

• Routine Maintenance & Inspections: Perform regular maintenance checks, system upgrades, and inspections to ensure that equipment is operating efficiently and within industry standards. Follow preventive maintenance schedules to reduce system failures and extend equipment lifespan.

• Customer Support: Provide high-quality, timely support to clients by addressing technical queries and offering solutions to improve system performance. Build strong relationships with clients through effective communication and problem resolution.

• Training & Support: Provide technical training to customers and internal staff on product usage, troubleshooting techniques, and routine maintenance procedures. Ensure customers have the knowledge and resources to operate equipment independently.

• Documentation & Reporting: Maintain accurate service records, including service reports, parts used, and time spent on each task. Provide detailed reports of repairs and inspections for internal tracking and customer reference.

• Technical Upgrades: Advise customers on system upgrades or modifications that could improve system performance or functionality. Assist in implementing any necessary upgrades based on customer needs.

• Collaboration: Work closely with sales, engineering, and technical support teams to resolve client issues and ensure smooth coordination of services. Provide feedback on recurring problems or technical challenges to improve product designs or service offerings.

• Emergency Response: Be available for emergency repairs and troubleshooting, ensuring minimal disruption to client operations. Respond to urgent service requests promptly and professionally.

Qualifications:

• Bachelor’s degree in Engineering, Electronics, Mechanical, or a related technical field (or equivalent experience).
• Proven experience in field service , technical support , or maintenance roles related to equipment or systems.
• Strong troubleshooting skills and experience with mechanical, electrical, or electronic systems .
• Knowledge of relevant industry standards, safety regulations, and best practices.
• Ability to read and interpret technical manuals, schematics, and diagrams.
• Proficiency in the use of diagnostic tools, testing equipment, and service management software.
• Customer-focused attitude with the ability to communicate technical information effectively to both technical and non-technical audiences.

Preferred Skills:

• Certification in specific product technologies or maintenance practices (e.g., electrical certifications, safety certifications).
• Experience with automation systems , robotics , or industrial machinery .
• Knowledge of PLC programming or networking protocols (e.g., TCP/IP, Modbus).
• Familiarity with preventive maintenance software or service management platforms (e.g., ServiceMax, SAP).
• Experience working in a fast-paced, customer-facing environment .

Soft Skills:

• Problem-solving mindset : Strong analytical and troubleshooting abilities to diagnose issues and find solutions quickly and effectively.
• Attention to detail : Ability to perform precise work, ensuring high-quality service and system performance.
• Adaptability : Ability to work in diverse environments and adjust to client-specific needs, whether it's an installation, emergency repair, or routine maintenance.
• Customer-oriented : A professional approach when interacting with clients, always focused on meeting their needs and maintaining satisfaction.
• Team player : Ability to collaborate effectively with internal teams to ensure consistent service delivery.