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58 Delacon Jobs
Support Engineer
Delacon
posted 2d ago
Job Role Insights
Key skills for the job
Job Description
- Diagnose and resolve technical issues reported by Salesforce customers across various modules like Sales, Service Cloud.
- Analyze error logs, data discrepancies, and system configurations to identify root causes.
- Provide timely and accurate solutions to customer inquiries via phone, email, and online ticketing systems.
- Explain complex technical concepts in a clear and understandable manner to users with varying levels of technical expertise.
- Help and solve high priority issue (P1, P2, MI etc.) and ensure timely communication to stakeholders.
- Build strong relationships with customers by actively listening to their needs and concerns.
- Manage customer expectations and effectively communicate progress on support cases.
- Escalate complex issues to relevant teams when necessary and ensure timely resolution.
- Other duties as assigned.
Qualifications
MINIMUM QUALIFICATION
- Working experience in Salesforce Sales/Service/Marketing Cloud; Salesforce certifications will be added advantage.
- Working knowledge in Salesforce coding language - Alex, Visual Force, Lightning, and salesforce configuration
- Experience in ITSM process management (Incident / Service Request / Change / Problem management etc.)
- Experience in stakeholder management.
PREFERRED QUALIFICATIONS
- Overall, 4-5 years of IT experience and experience in working Salesforce application and platform support.
KEY BEHAVIORS
- Solves technical issues of Salesforce customers independently as team member
- Develop and deliver multimode communications that convey a clear understanding of the unique needs of different audiences.
Employment Type: Full Time, Permanent
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