Technical Support Engineer

Job Summary

We are seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will provide technical assistance and resolve issues related to Windows and Linux operating systems, working closely with customers and cross-functional teams.

Responsibilities

- Provide technical support and troubleshooting assistance to customers via phone, email, chat, etc. related to Windows and Linux operating systems.

- Diagnose and resolve hardware and software issues on Windows and Linux platforms.

- Assist customers with software installations, configurations, and upgrades.

- Document customer issues, inquiries, and resolutions accurately.

- Collaborate with internal teams to escalate and resolve complex technical problems.

- Continuously expand knowledge and expertise in Windows and Linux systems.

- Create and maintain technical documentation, knowledge base articles, and FAQs.

- Provide training and guidance to customers on Windows and Linux best practices and troubleshooting techniques.

Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

- Solid experience in providing technical support for Windows and Linux operating systems.

- Proficiency in diagnosing and troubleshooting hardware and software issues on Windows and Linux platforms.

- Strong knowledge of Windows and Linux operating systems, including installation, configuration, and administration.

- Familiarity with networking concepts and protocols.

- Excellent problem-solving and analytical skills.

- Strong communication and interpersonal skills.

- Ability to work in a fast-paced environment and handle multiple priorities effectively.

- Relevant certifications (MCSE, RHCE) are a plus.