Alteryx and Tableau Support Analyst

Alteryx and Tableau Support Analyst.

An L2 (Level 2) and L3 (Level 3) Support role for Alteryx and Tableau involves providing advanced technical assistance, troubleshooting, and maintenance for these data analytics platforms. The responsibilities and qualifications for such positions typically include:

Responsibilities:

Advanced Technical Support: Address complex incidents and service requests escalated from L1 support, ensuring timely resolution and maintaining system performance.

Incident Management: Diagnose and resolve issues related to Alteryx workflows and Tableau dashboards, collaborating with cross-functional teams to implement effective solutions.

System Maintenance: Perform regular system checks, updates, and optimizations to ensure the stability and efficiency of Alteryx and Tableau environments.

User Assistance: Provide guidance and support to end-users, assisting with advanced functionalities and best practices for Alteryx and Tableau.

Documentation: Develop and maintain comprehensive documentation of support processes, incident resolutions, and system configurations.

Training and Mentorship: Offer training sessions and mentorship to L1 support staff, enhancing their technical skills and knowledge of Alteryx and Tableau.

Qualifications:

Technical Expertise: Proficiency in Alteryx Designer and Tableau Desktop, with a strong understanding of data blending, ETL processes, and data visualization techniques.

Problem-Solving Skills: Ability to analyze complex technical issues and develop effective solutions promptly.

Communication Skills: Excellent verbal and written communication abilities to interact with users and team members effectively.

Experience: 8+ years of experience in technical support or a related field, with a focus on data analytics tools like Alteryx and Tableau.

Certifications: Relevant certifications in Alteryx and Tableau are advantageous.

These roles are crucial in maintaining the operational integrity of data analytics platforms, ensuring that users can leverage Alteryx and Tableau effectively for their data analysis and reporting needs