AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
4 Sigma Hospital Jeedimetla Jobs
Help desk Coordinator
Sigma Hospital Jeedimetla
posted 5mon ago
Job Role Insights
Key skills for the job
Job Description
- User Support:Providing assistance to end-users or customers who contact the help desk with technical problems, inquiries, or requests.Addressing user issues through various communication channels, such as phone, email, chat, or a ticketing system.
- Troubleshooting:Identifying, diagnosing, and resolving technical issues with hardware, software, or network systems.Offering step-by-step guidance to help users resolve problems or malfunctions.
- Technical Knowledge:Having a strong understanding of the organization's IT infrastructure, software applications, hardware, and operating systems.Staying updated with technological advancements to provide effective support.
- Ticket Management:Creating, updating, and maintaining support tickets to track issues and document solutions.Prioritizing and categorizing support tickets based on their urgency and impact on users.
- Customer Service:Providing exceptional customer service by actively listening to users, empathizing with their concerns, and maintaining a professional and patient demeanor.
- Remote Support:Offering remote assistance to users, either by providing guidance over the phone or using remote desktop tools to troubleshoot issues.
- Communication Skills:Clearly and effectively conveying technical information to users, both verbally and in written communication.Translating technical jargon into understandable terms for non-technical users
Employment Type: Full Time, Permanent
Read full job description What people at Sigma Hospital Jeedimetla are saying
Sigma Hospital Jeedimetla Benefits
View more benefits
Compare Sigma Hospital Jeedimetla with
TCS
Compare
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
HDFC Bank
Compare
Infosys
Compare
ICICI Bank
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
iEnergizer
Compare
Reliance Retail
Compare
IBM
Compare
LTIMindtree
Compare
Similar Jobs for you
Insurance Billing and Cash Billing incharge
3-5 Yrs
Hyderabad / Secunderabad
Share an Interview