CRM Executive _ Thane Location

CRM Roles & Responsibilities-:

• Following up with existing and new clients
• Managing customer relationships, ensuring sales growth.
• Manage the Customer Service operations by overseeing the customer feedback and compliant processes and thus provide support to various departments to resolve the same within timelines.
• Ensure that service issues are solved within a stipulated turnaround time (TAT) and quality service is delivered to the customers.
• Provide support in various operations and activities.
• Handling post sales procedure.