It Support Specialist

Role & responsibilities

• System Maintenance & Management 
  Install, configure, and maintain operating systems (Linux, Windows Server, etc.), software, and hardware.
  
• Perform regular system backups and recovery procedures.
  
• Monitor system performance and troubleshoot hardware/software issues.
  
• Maintain and manage file storage, backup, and restore processes.
  
• Administer local area networks (LANs), wide area networks (WANs), and virtual private networks (VPNs).
  
• Set up and maintain server environments, including web servers, databases, and mail servers.
  
• Perform regular system updates, patches, and security audits on servers and workstations.
  
• Manage user accounts, access permissions, and security policies.
  
• Implement and monitor network security measures such as firewalls, encryption, and antivirus software.
  
• Respond to security breaches, perform vulnerability assessments, and implement corrective actions.
  
• Provide IT support for end users and troubleshoot issues related to hardware, software, network, and peripherals.
  
• Resolve technical issues related to servers, databases, applications, and IT systems in a timely manner.
  Maintain comprehensive documentation for systems, processes, and configurations.
  Generate regular reports on system performance, uptime, and security.

Preferred candidate profile

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  
• Proven experience as a System Administrator or in a similar technical role.
  
• Strong knowledge of operating systems (Windows Server, Linux distributions, etc.).
  
• Familiarity with network protocols (TCP/IP, DNS, DHCP, VPNs, etc.) and network security best practices.
  
• Hands-on experience with virtualization technologies (VMware, Hyper-V, etc.).
  
• Experience with cloud platforms (AWS, Azure, Google Cloud) is a plus.
  
• Proficiency with system monitoring and management tools 
  
• Strong troubleshooting and problem-solving skills.
  

Perks and benefits

• Flexible schedule
  
• Internet reimbursement
  
• Paid sick time
  
• Paid time off.