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TTK Services

Compare

3.5

based on 109 Reviews

Video summary

2 TTK Services Consultant Jobs

Quality (Consultant)

TTK Services Pvt. Ltd.

3.5

based on 109 Reviews

1-2 years

Coimbatore

1 vacancy

Quality (Consultant)

TTK Services

posted 3+ weeks ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Auditing MS Office Continuous Improvement Quality Management Analytical Skills

+ 1 more

Job Description

Bachelors degree in a relevant field.
Experience: 1 - 2 Years.
Location: Coimbatore Branch.
Position Type:: Full-time, Work from Office, Consultant.
Shift: Day

Company Overview:

GetFriday is a leading virtual assistance company dedicated to providing high-quality, personalized support to our clients globally. We pride ourselves on our commitment to excellence and continuous improvement in delivering outstanding services.

Position Summary:

We are seeking a dedicated and detail-oriented Quality Executive to join our team. The ideal candidate will have 1 to 2 years of experience in quality assurance and will play a critical role in ensuring the highest standards of service are maintained.

Key Responsibilities

Monitor and evaluate the quality of virtual assistance services provided to clients.
Develop and implement quality assurance processes and procedures.
Conduct regular audits and provide feedback to team members to ensure adherence to quality standards.
Analyze data to identify areas for improvement and develop action plans.
Collaborate with team leaders and managers to ensure continuous improvement.
Handle client feedback and complaints, ensuring timely and effective resolution.
Prepare detailed reports on quality metrics and present findings to management.

Qualifications

Bachelors degree in a relevant field.
1 to 2 years of experience in a quality assurance role, preferably in a virtual assistance or customer service environment.
Strong analytical skills and attention to detail.
Excellent communication and interpersonal skills.
Proficiency in MS Office and quality management software.
Ability to work independently and as part of a team.
Strong problem-solving skills and a proactive approach to identifying and resolving issues.