Technical Writer - Software Documentation (3-5 yrs)

About Dealermatix :

DealerMatix, established in 2021, is an Indian company specializing in AI and cloud-driven business management solutions tailored for the automotive industry. Their flagship product, the Dealership Management System (DMS) built on the Salesforce platform, unifies customer, product, and retail experiences, providing a comprehensive 360-degree view of dealership operations. This system streamlines processes across various sectors, including automotive, manufacturing, and retail, enhancing efficiency and customer satisfaction. Operating from Mohali, Punjab, DealerMatix has rapidly expanded its user base, boasting over 30,000 active users and managing more than 5 million ongoing transactions. Their commitment to innovation and excellence positions them as a significant player in the digital transformation of dealership operations.

Website : https://dealermatix.com/

Company Size : Mid-Sized

Working Days : 5 days/week

Role & Responsibilities :

- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements (Salesforce)

- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience

- Write easy-to-understand user interface text, online help, and developer guides

- Create tutorials to help end-users use a variety of applications

- Analyse existing and potential content, focusing on reuse and single-sourcing opportunities

- Create and maintain the information architecture

Ideal Candidate :

- Proven working experience in technical writing of software documentation

- Ability to deliver high-quality documentation paying attention to detail

- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

- Excellent written skills in English

- Strong working knowledge of Microsoft Office

- Basic familiarity with the SDLC and software development

- University degree in Computer Science, Engineering or equivalent preferred

Perks, Benefits and Work Culture :

- Opportunity to lead impactful projects and influence product strategy.

- Collaborative and inclusive work environment that values creativity and innovation.

- Professional growth through training, mentorship, and challenging projects.