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14 Conga Solutions Jobs
Application Support Engineer
Conga Solutions
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
A career that s the whole package!
At Conga, we ve built a community where our colleagues can thrive. Here you ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard.
Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.
Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value.
Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture.
Job Title: Technical Consultant
Locations: Ahmedabad, Bangalore, Pune, Chennai
Reports to : Manager, Technical Support
Locations: Ahmedabad, Bangalore, Pune, Chennai
Reports to : Manager, Technical Support
A quick snapshot
The Technical consultant provides Global Technical Support for Conga CRM products. The job involves understanding, evaluating, troubleshooting, debugging, identifying root cause, and resolving issues/ addressing customer needs in timely manner. Our Tech support teams are responsible for handling errors, user issues and any other technical problem that prevents the customer from using our Conga products. In essence, our tech support consultants focus on helping customers to use our products most effectively.
Why it s a big deal
At Conga, we serve our customers to utilize the best of our expertise and solutions. You will help our valuable customers by keeping their solutions up and running by resolving the reported issues in a timely manner resulting in happy and loyal customers. Consultants ensure Conga s technology is enabling the company to stay productive and thus maximize the benefits cost saving, improved productivity, improved product quality and eventually what matters is championing the customer.
Are you the person we re looking for
Related experience. 2-5 years of technical support experience, in any technology (preferably in Salesforce/ .Net/ Java) with knowledge of workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval process etc.
Champion of the Customer . You understand that customers are one of business most important assets and you take that seriously. With more than 11,000 customers around the globe entrusting Conga with their business we make a commitment to their success and would love to hear how you will too!
Troubleshooting and Logical Thinking. This is an absolute must. Your proven ability to analyze and apply logical thinking to determine the root cause of an issue is fundamental to success in this role. Proven experience in a client support role or in a delivery role has prepared you to effectively investigate technical issues, prioritize and escalate as needed, to ensure timely resolutions that are in line with client SLA s. Experience with advanced SQL scripting / Java/ .Net/ SQL or SFDC is a must! Programming languages (Visual Basic/ C#) are appreciated! You can easily understand how systems interact/integrate with each other and as well as how changes in one application will affect others.
Education. A bachelor s degree in Engineering or equivalent.
Here s what will give you an edge
Passion . We know it when we see it. Passion is not about saying how much you love what you do in your most excited voice. Passion is revealed in your truest self. It s about what you ve accomplished; how you want to grow; the ideas you have; your philosophies. It s demonstrating through your words and your actions that you truly believe in what you do -- and where you work. That it matters to you. And that s pretty cool.
Clear, deliberate, and collaborative communicator . You don t just engage in collaborative discussions; you initiate them regularly. You are clear and concise when you speak and write -- and even creative in terms of ensuring your messages are received and understood. You leave no room for assumptions or misunderstandings. It s what sets you apart from the rest.
Strong communication and interpersonal skills . You re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connections with our clients and allows you to accurately collect the right information so you can resolve issues in the most expedient way.
Willingness to work rotational shifts . Let s face it - our customers are in various time zones, so we need to support them. Our analysts can - if needed - be scheduled on rotational shifts and take turns carrying pagers. The shift window is 5am to 1am.
#LI-AR1
Did we pique your interest
If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. While we accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume s formatting remains intact, making it easier for our recruiters to review your application promptly. Wed love to hear from you!
Don t meet every requirement for the role
Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you re excited about this role but your experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Additional Information
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
Congas Applicant Privacy Statement
The information you provide during the application process will be used in accordance with Conga s Applicant Privacy Statement ( https: / / conga.com / applicant-privacy-statement ). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
Employment Type: Full Time, Permanent
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