IT System Admin

Job Title: IT Support Engineer
Department: IT & Services
Experience: 1-3 Years
Location: Noida & Mumbai

Education Qualification: B.Tech/BCA/Bachelors in relevant field.

Summary:
The IT Support Engineer provides technical support to end-users on a variety of hardware and software issues. This includes troubleshooting, diagnosing, and resolving problems related to computers, peripherals, networks, and applications. The ideal candidate is a highly motivated and results-oriented individual with excellent communication and problem-solving skills.

Responsibilities:

- Provide L1 and L2 technical support to end-users remotely and in-person.
- Troubleshoot and resolve hardware and software issues, including:
o Desktop/laptop computers
o Printers/scanners/fax machines
o Network connectivity issues
o Software installations and upgrades
o Email and other applications
- Install, configure, and maintain computer systems and peripherals.
- Perform routine system maintenance tasks, such as backups and virus scans.
- Document all support requests and resolutions in the ticketing system.
- Escalate complex issues to senior IT staff when necessary.
- Participate in on-call support rotation as required.
- Assist with IT projects, such as network upgrades and software deployments.
- Maintain a positive and professional attitude at all times.

Technical Skills:
- Operating Systems: Windows (all versions), macOS (preferred)
- Networking: TCP/IP, DNS, DHCP
- Hardware: PCs, laptops, printers, scanners, servers
- Software: Microsoft Office Suite, Active Directory, antivirus software
- Scripting/Programming: (Optional) PowerShell, Bash, Python

Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)
- 1-3 years of experience in an IT support role
- Strong knowledge of Windows operating systems
- Experience with troubleshooting network connectivity issues
- Experience with common desktop applications (e.g., Microsoft Office Suite)
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Ability to prioritize and manage multiple tasks.