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Comparepolicy.com

Compare

2.3

based on 24 Reviews

3 Comparepolicy.com Jobs

Dialer manager

Compare Policy Insurance Web Aggregators Private Limited

2.3

based on 24 Reviews

3-4 years

Noida

1 vacancy

Dialer manager

Comparepolicy.com

posted 1y ago

Job Role Insights

Fixed timing

Key skills for the job

BPO Customer Service Linux Administration Windows System Administration CRM CCTV Monitoring

+ 3 more

Job Description

CRM design & Modification for OUTBOUND
Having knowledge of Outbound Routes
Having knowledge of OUTBOUND TRUNKS
Maintaining PRI (Primary Rate Interface).
Maintaining SIP (Session Initiation Protocol).
Having Knowledge of GSM Gateway configuration.
Having knowledge of Data Uploading, data re-churning
Having knowledge of Agent ID creation & Modifications of agents alignment
Maintain Pacing parameters (preview / progressive / predictive) as per team 10. Workflow and reallocate resources for maximum productivity and efficiency.
Maintained records of daily dialer downloads to ensure that the efficiency of the outbound calling is not affected.
Analyzed the various calling strategies and then resolved any problems and suggestions.
IVR (interactive voice response) design & Modification
Upload & maintain Voice files for IVR (interactive voice response)
Basics of Salesforce Administrator.
Managing Customer Service, collections, Sales & Marketing Campaigns
Maintain Dialer KPI (ACHT/ ATT/ ACW/Idle/Abandoned) to improve the process
Understands and setup data communication using IP addresses, Broadband, Leased line
Install, and uninstall Linux, Windows OS, Network tools, and other software applications.
Good knowledge of Firewall
Will be responsible for the system, hardware allocation, and configuration management,
Monitoring and Administration of the IT Infrastructure like Laptops, Desktops & Printers, Installation, and configuration of the Windows Operating System
Knowledge of Web Servers, Control Panels, Software, and Services such, as File sharing Server(s), etc.