Account Manager

We are a rapidly growing managed chat service provider, helping businesses optimize their performance and grow revenue.
Our company is dedicated to delivering exceptional value to our clients by ensuring their success and retention.
We are seeking a talented and results-oriented Account Manager to join our team, managing a portfolio of clients across various industries.
This role focuses on saving churn, identifying upselling opportunities, and ensuring a seamless client experience.
Who we are.
Our mission is to maximize the conversion potential of EVERY website, turning live chat into an indispensable revenue solution for businesses across the world.
And we do this through our Smart Chat solution that has transformed live chat from a customer support cost to a conversion rate optimisation tool for over 300 global brands, supercharging their website performance in the process.
In eight short years, weve grown from a founder-led business to a team of over 100 employees spanning four countries.
However, were still at the tip of the iceberg.
So, if youre looking to join a fast-paced ambitious company with a customer centric mindset, then look no further.
Key Responsibilities.
Client Retention and Growth.
o Proactively identify at-risk clients and implement strategies to retain them.
o Develop strong relationships with clients to understand their business goals, challenges, and opportunities.
o Drive revenue growth by identifying upselling and cross-selling opportunities and presenting tailored solutions.
Performance Analysis and Communication.
o Regularly review client performance metrics, providing actionable insights to improve results.
o Present clear, data-driven reports and recommendations to clients in a professional and engaging manner.
Collaboration and Problem-Solving.
o Work closely with internal teams such as Performance and Chat Operations to address client concerns and enhance service delivery.
o Act as the main point of contact for assigned clients, ensuring timely resolution of issues and continuous value addition.
Strategic Account Management.
o Develop and implement account management strategies to achieve revenue retention and growth targets.
o Monitor client accounts for declining performance, lead generation gaps, or other red flags and address them proactively.
Key Qualifications.
Education: Bachelors degree in Marketing, Business, or a related field.
Experience: 3-4 years in account management or client-facing roles, preferably in a subscription-based or performance-driven environment.
Communication Skills: oExceptional verbal and written communication skills to manage international clients effectively.
oAbility to convey technical or performance-related insights in an easily understandable manner.
Problem-Solving: Strong analytical and critical thinking skills to identify issues and propose effective solutions.
Teamwork: Collaborative mindset with a willingness to work closely with cross-functional teams.
Client-Focused: Demonstrated ability to build trust, understand client needs, and exceed expectations.
What we offer.
Competitive salary and performance-based incentives.
Opportunity to work with a diverse and international client base.
Professional development and growth opportunities.
A collaborative and supportive work environment.
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