We are seeking a dynamic and organized individual to join our team as Process Associate- Care Coordination. In this role, you will be responsible for providing excellent customer service to patients through virtual channels, ensuring their needs are met efficiently and effectively. You will play a crucial role in coordinating patient appointments, meetings, and calls to ensure seamless communication and scheduling within our virtual healthcare environment.
-Serve as the primary point of contact for patients and families to address concerns, feedback, and inquiries.
-Advocate for patients to ensure their needs are met and concerns are resolved promptly and with empathy.
-Coordinate patient appointments virtually, ensuring accurate scheduling and allocation of resources.
-Facilitate virtual meetings between patients and healthcare Care Manager. Schedule and, ensuring all necessary parties are present and appointments run smoothly.
-Coordinate with clinical teams to schedule follow-up appointments.
-Handle incoming calls from patients, directing them to the appropriate departments or individuals as needed. Always maintain a high level of phone etiquette and professionalism.
-It will be your responsibility to maintain accurate patient records and documentation in electronic health records (EHR) systems, ensuring compliance with healthcare regulations and protecting patient privacy.
-Maintain accurate patient records and appointment schedules using hospital management software. Ensure all patient information is kept confidential and handled in compliance with privacy regulations.
Requirements
-Bachelordegree in any field
-At least 1 year of customer care or patients experience, handling inbound and outbound calls, preferably in healthcare.
-Fluent in English, Hindi and Gujarati
-Prior experience in a receptionist or administrative role, preferably in a healthcare setting.
-Excellent verbal and written communication skills.
-Ability to handle sensitive information with discretion and maintain a professional demeanor.