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Job Title : AWS Connect + Lex + Python Developer

Experience : 3+ Years

Location : Remote

Job Type : Full-Time

Job Summary :

We are seeking a skilled AWS Connect + Lex + Python Developer with a strong background in building and managing cloud-based contact center solutions. The ideal candidate will have experience working with Amazon Connect, AWS Lex, and Python to create AI-driven conversational experiences and integrations with backend services.

Key Responsibilities :

Amazon Connect Development :

- Design, develop, and deploy cloud-based contact center solutions using AWS Connect.

- Configure call flows, routing profiles, and queue management in Amazon Connect.

- Implement real-time and historical reporting using Amazon Connect analytics.

AWS Lex Chatbot Development :

- Develop and optimize conversational AI experiences using Amazon Lex.

- Train and fine-tune Lex bots with intents, utterances, and slot types.

- Integrate Lex with Amazon Connect for voice and chat automation.

Backend Development & API Integration :

- Develop and manage backend applications using Python (Flask/Django).

- Implement RESTful APIs for seamless integration between AWS services.

- Integrate Amazon Connect with CRM, databases, and third-party applications.

AWS Services & Infrastructure :

- Utilize AWS Lambda for event-driven processing.

- Work with DynamoDB, RDS, or other AWS databases for data storage.

- Implement security best practices using IAM, encryption, and logging.

Deployment & Monitoring :

- Automate deployments using AWS CDK, CloudFormation, or Terraform.

- Set up monitoring and logging with CloudWatch and AWS X-Ray.

- Troubleshoot and resolve issues related to AWS Connect and Lex.

Required Skills & Qualifications :

- 3+ years of experience with Amazon Connect and AWS Lex.

- Strong hands-on experience with Python (Flask/Django).

- Experience with AWS Lambda, DynamoDB, S3, API Gateway.

- Understanding of IVR (Interactive Voice Response) systems.

- Experience integrating AWS services with third-party CRMs.

- Strong knowledge of JSON, REST APIs, and WebSockets.

- Experience with CI/CD pipelines, Git, and DevOps practices.

- Good problem-solving and troubleshooting skills.

Preferred Skills :

- Experience with AWS Contact Lens for Amazon Connect.

- Knowledge of Machine Learning and NLP for chatbot improvement.

- Experience working with Twilio, Dialog Flow, or other contact center platforms.

- AWS Certifications (AWS Certified Developer, AWS Certified Solutions Architect).