Customer Service Engineer

CMS Computers Ltd is looking for Customer Service Engineer to join our dynamic team and embark on a rewarding career journey.

Provide technical support and troubleshooting assistance to customers, ensuring prompt resolution of product or service issues. Diagnose, analyze, and resolve technical problems by collaborating with internal teams and escalating complex issues as needed. Maintain thorough documentation of customer interactions, issues, and solutions for future reference and continuous improvement. Conduct product installations, maintenance, and training sessions to enhance customer knowledge and experience. Work closely with sales and product development teams to provide customer feedback and suggest improvements. Develop and maintain strong relationships with clients, ensuring a high level of customer satisfaction. Stay up to date with industry trends, company products, and new technologies to provide informed support. Adhere to company policies, service-level agreements (SLAs), and quality standards while handling customer queries. Identify opportunities for upselling or recommending additional services to enhance customer value. Participate in regular training sessions and professional development programs to improve technical expertise.