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Application Support
CMAA ADVISORS
posted 12d ago
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Job Description
Maintain software applications across the organization.
2. Provide technical support to end-users in case of application errors, bugs, and issues.
3. Troubleshoot application errors and identify the root cause of the problem.
4. Document software applications including system configurations, installation procedures, and troubleshooting steps
5. Monitor the performance of software applications and optimize the system to improve performance
6. Collaborate with developers, quality assurance testers, and other IT teams to ensure that software applications meet the required specifications and standards
7. Provide training to end-users on the use of software applications
8. Manage and prioritize incidents and requests ensuring that all issues are resolved in a timely manner and within the defined SLAs
9. Identify opportunities for process improvements, implement best practices, and automate processes to enhance the support function
Employment Type: Full Time, Permanent
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based on 2 employees
Monday to Saturday
Within city
Day Shift
CMAA ADVISORS Benefits
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