1 Cloudbyz Job

Job Description Key Responsibilities

Technical Responsibilities

• Develop and deploy custom Salesforce applications using Apex, Visualforce, and Lightning Web Components.

• Design and implement API integrations with third-party systems.

• Work with the QA team in analyzing and resolving production issues and defects.

• Participate in the full software development lifecycle, from requirement gathering to testing and deployment.

• Maintain and update technical documentation.

Customer Support Communication

• Serve as the primary point of contact for technical and product-related inquiries.

• Troubleshoot and resolve customer issues with efficiency and empathy.

• Work on rotating shifts to provide product support to customers and ensure timely resolution of critical issues. While you will work in shifts you are also expected to be on-call 24/7.

• Collaborate with internal teams to escalate and resolve complex problems.

• Document and share best practices to enhance the customer experience.

Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field.

• 1 to 3 years of experience in Salesforce configurations and development.

• Proficiency in Salesforce administration, including user management, security, data management, and workflow automation.

• Experience with Apex, Visualforce, Lightning components, and Salesforce APIs.

• Strong problem-solving skills and ability to troubleshoot complex technical issues.

• Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical users.

• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

• Willingness to work in rotational shifts, including nights and weekends.

Preferred Qualifications:

• Salesforce Certified Administrator, Salesforce Certified Platform Developer I, or similar certifications.

• Experience working in a customer support or technical support role.

• Familiarity with IT service management (ITSM) tools and practices.

• Knowledge of integration platforms and tools such as MuleSoft or Informatica.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• Dynamic and collaborative work environment.

• Chance to work with cutting-edge technologies in the life sciences industry.

Apply for this Job At Cloudbyz, our mission is to empower our clients to achieve their business goals by delivering innovative, scalable, and intuitive cloud-based solutions that enable them to streamline their operations, maximize efficiency, and drive growth. We strive to be a trusted partner, dedicated to providing exceptional service, exceptional products, and unparalleled support, while fostering a culture of innovation, collaboration, and excellence in everything we do. Subcribe to our newsletter