Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Employer? Claim Account for FREE

Cloud Networks

Compare

No reviews yet

11 Cloud Networks Jobs

NonStop Remote Software Support

Cloud Networks

3-6 years

Bangalore / Bengaluru

1 vacancy

Cloud Networks

posted 3mon ago

Job Role Insights

Key skills for the job

Data Analysis SQL Linux Administration C++ UNIX Troubleshooting

+ 1 more

Job Description

Responding to and resolving support issues from a global mission critical customer base, specializing in NonStop systems technologies and solutions for Nonstop technology
Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement
Developing strategies and procedures to improve performance of customer environments
Performing root cause analysis and provide post incident reports
Applying subject matter knowledge to solve complex technical problems
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Participate in shift rotation for work load sharing along with other team members as part of teams charter

What you need to bring

Ability to always remain professional and courteous with customers

Exceptional troubleshooting skills in a technical environment and proven remote support experience in a mission critical environment

Proficient verbal and written communication skills in languages to be supported

Knowledge and experience of HPE NonStop platform

Operating System (HPE NonStop Mission Critical Operating Environment)
Databases (SQL)
Compliers (C, C++, Cobol, pTAL, Java)
Concepts of Local Area Networking (TCP/IP, Switches, Routers)
Business Continuity/Fault Tolerant computing
Unix/Linux

Exceptional analytical skills and ability to work independently on complex problems where data analysis requires in-depth knowledge of multiple products