Looking for an experienced Head of Operations from the interior designing industry to take control of all operational aspects of all projects undertaken and to manage them end to end with the help of internal and external stakeholders in a way that gives ease and comfort to the client.
They are someone who is currently living in Mumbai or willing to relocate and can start immediately or have a notice period of fewer than 30 days and are willing to work from the office 6 days/week.
What s for the Candidate
Opportunity to work in a technology-driven, product-based, luxury interior designing start-up
Best-in-class packages
21 Paid Holidays & 15 public holidays
Insurance
Tech tools/ assets
Job Responsibilities:
Build enduring relationships with the clients and display an understanding of the client, industry, business environment
Responsible for P&L of the department
Track and review entire operations process, weighing them against the set business targets in order to determine the effectiveness of any initiatives and implement necessary changes and solutions
Ensuring high-quality customer experience with brief understanding and validation to design projects development and coordination from concept to execution stages
Take complete ownership of projects from start to finish. Manage customer negotiations and payment
Work closely with the client and your interior design and execution team to finalize the home design, 3D designs, and GFC (Good for Construction) drawings. Ensure highest level of Design quality along with client satisfaction is maintained
Collaborate with team and be accountable for all deliverables of team members
Develop strategic short/ long range plan to ensure on-time project completion
Devise project management guidelines, review projects with various stakeholders, coordinate staffing/scheduling, evaluate commercial project contracts, and establish milestones Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of projects
Collaborate with leadership in the development of performance goals and long-term operational plans
Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
Set strategic goals for operational efficiency and increased productivity such as developing at least 10 vendors in each category and complete their onboarding
Hire and grow the team as per the organization requirements with Human Resources
Analyze current operational processes and performance, recommending solutions for improvement when necessary
Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for projects
Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs
Uphold local governmental policies and standards, ensuring legislative regulations are followed for all processes
Mandatory Requirements:
Thorough knowledge of costing and preparing project commercials
Willingness to travel
Preferred Requirements:
ERP implementation experience
Qualities:
Strong visualization and conceptualization abilities
Strong communication, interpersonal with negotiation skills and efficient in program/stakeholder management
Highly enterprising nature with an ability to handle uncertainty
Should be highly resourceful and action-based
Open to new ideas and adaptable in a fast-paced Start-up environment
Eligibility Criteria:
Experience in the interior designing industry having 12-15+ years of experience managing and driving end-to-end residential projects in the luxury segment
B.Arch/ B.E. (Civil) + PG/ Diploma in interior designing or project management
Willing to work in a start-up from the office for 6 days/week
Job Location: Kanjurmarg Office and Marine Drive for client meetings