Program Manager

Program Manager

Hyderabad

Key Responsibilities:

1. Customer Relationship Management:

Onboarding:

Conduct thorough onboarding sessions with new clients, ensuring a smooth transition.

Establish clear communication channels and expectations.

Assign dedicated account managers to each client.

Account Management:

Act as the primary point of contact for clients, addressing their concerns and queries promptly.

Foster strong relationships with key stakeholders.

Proactively identify and address potential issues.

Performance Management:

Regularly review and analyze client performance metrics.

Identify areas for improvement and implement corrective actions.

Celebrate successes and recognize achievements.

2. Team Management and Collaboration:

Team Building:

Build and maintain a high-performing team, emphasizing collaboration and teamwork.

Foster a positive and inclusive work culture.

Provide regular feedback and mentorship.

Workload Allocation:

Effectively allocate tasks and responsibilities between onsite and offshore teams, considering skill sets and time zones.

Ensure a balanced workload to optimize productivity.

Communication:

Facilitate effective communication between onsite and offshore teams.

Use collaboration tools to enhance transparency and accountability.

Conduct regular team meetings to discuss project progress and challenges.

3. Project Management and Delivery:

Project Planning:

Develop comprehensive project plans, outlining timelines, milestones, and resource allocation.

Identify potential risks and develop mitigation strategies.

Project Execution:

Monitor project progress and ensure adherence to timelines and budgets.

Resolve issues and conflicts promptly.

Conduct regular status updates with clients and stakeholders.

Quality Assurance:

Implement robust quality assurance processes to ensure delivery of high-quality solutions.

Conduct regular reviews and audits.

4. Performance Measurement and Reporting:

Key Performance Indicators (KPIs):

Define and track relevant KPIs to measure team and individual performance.

Analyze performance data to identify trends and opportunities for improvement.

Reporting:

Prepare regular reports on project progress, client satisfaction, and team performance.

Present findings to key stakeholders.

Tools and Technologies:

Project Management Tools: Utilize tools like Jira to track tasks and manage projects effectively.

Communication Tools: Leverage collaboration tools like Slack, Microsoft Teams, or Zoom for seamless communication.

Performance Management Tools: Employ tools like OKRs or Balanced Scorecards to measure and track performance.

Reporting Tools: Use tools like Power BI to create insightful reports and visualizations.

Below are the challenges that the recommended candidate is expected to address.

Time Zone Differences:

Cultural Differences:

Quality Assurance and Control:

Knowledge Transfer and Collaboration:

Risk Management:

Expectation from the candidate

Strong Leadership:

Provide clear direction and vision.

Foster a culture of trust and accountability.

Empower team members to take ownership.

Effective Communication:

Utilize collaboration tools to facilitate real-time communication.

Schedule regular meetings and stand-ups.

Encourage open and honest dialogue.

Robust Processes and Tools:

Implement standardized processes for project management, development, and testing.

Utilize collaboration tools to improve efficiency and transparency.

Continuous Improvement:

Regularly review and refine processes.

Encourage feedback and suggestions from team members.

Embrace a culture of continuous learning and innovation.