ClearTax is looking for Program Manager to Manage ClearTax Integrations Projects and deliver timely integration with ClearTax products. As a Program Manager, you will be required to understand integration flow and requirements, create support tasks, and deliver the integration project to customer timely.
To ensure success as a Program Manager, you should have in-depth knowledge of Program management, Process and Plan, Google sheets, a passion for customer delight, and high-level communications skills. Ultimately, a top-notch Program Manager who drives success.
Location - Bangalore
Responsibilities
1. Lead and manage multiple integration projects, guiding them through all project stages.
2. Collaborate with SI/Solution Architects to create and communicate project plans to customers.
3. Facilitate Integration Kick-Off meetings to align stakeholders on project objectives.
4. Customise Kick-Off Decks for each customer project, tailoring communication as needed.
5. Track project progress and provide regular updates to stakeholders.
6. Conduct weekly Project Team meetings for effective coordination.
7. Engage in Governance meetings with customers to foster transparent communication.
8. Work closely with customers to address any queries during project implementation.
9. Ensure accurate documentation and sharing of critical learnings with stakeholders.
10. Identify and communicate project risks and issues in a timely manner.
11. Maintain an updated Issue Tracker and delivery documents for efficient tracking.
12. Collaborate with CSM/Sales to address customer pending activities promptly.
13. Ensure Salesforce projects are accurately updated with key events and status changes.
14. Monitor project timelines, ensuring on-time delivery for successful implementation.
Required Skills
1. Bachelor s degree in Engineering/Technology or equivalent work experience.
2. Proven expertise in end-to-end project management and successful delivery.
3. Excellent communication skills, both written and verbal.
4. Strong leadership and problem-solving abilities.
5. Familiarity with technical architectures and solutions.
6. Proficient in managing multiple stakeholders.
7. Ability to adapt to a fast-paced environment and changing priorities.
8. Attention to detail and strong organizational skills.
9. Understanding of project budgets and financial tracking.
10. Proficiency in Salesforce or similar project management tools.