Product Consultant

Title/Designation: Product Consultant/Architect

Role: Customer Success - Payer Core Solutioning

Location: Navi Mumbai/ Pune/ Bangalore/ Chennai/ Gurgaon/ Hyderabad

Work Mode: Hybrid

Exp: 12 to 15 years

Role & responsibilities:

• Candidate will be part of our Payer consulting team, responsible for working with clients on implementing key solutions, work closely with client account leads in identifying new transformational opportunities with accounts and develop proactive proposals thereby contributing to overall account growth and client success
• Actively participate in client presentations, proposal walkthroughs, demos to convey CitiusTech solution & value proposition
• Work with customer delivery and field teams and educating on roadmaps and delivery.
• Single handedly drive & own the sales support process in coordination with Sales / Account Management leads, Delivery leads, other Architects
• Provide consulting and domain thought leadership to customers, company and teams

Preferred candidate profile:

• 12 - 15 years experience in any one or more sub-sectors of Healthcare such as Payers i.e. Health Insurance preferably in the US market as Healthcare Consultant.
• More than 10 years hands-on experience on TriZettos platforms (either Facets or QNXT) or any other leading US claims platforms in a Technical Architect / Lead / role
• Deep knowledge of core payer processes incl. member enrolment, provider, claims, authorizations, payments, contact center etc.
• Design and architect robust integration solutions encompassing data flows, APIs, message routing, transformation, orchestration, and infrastructure considerations
• Deep understanding of integration patterns, architectures, and technologies, including ESB, message brokers, data integration tools, APIs, and web services.
• Experience developing efficiency tools incl. accelerators, best practices, automation scripts etc.
• Navigate complexities and ambiguities with client ask or industry trend to clearly document & present CitiusTech solution & expertise
• Ability to understand the client problem statement and strong analytical skills for identifying the possible solution
• Ability to build professional relationships, a spirit of co-operation, and a flexible approach to work are required
• Experience in defining themes, epics, stories for requirements, experience of working in Agile Scrum
• Experience of working in cloud and hybrid environments incl. use of cloud-native services, containerization, CI/CD pipelines
• Good understanding of SDLC process and experience working with development teams to ensure successful delivery of solutions
• Self-motivated and strong team player
• Ability to work in a fast paced, entrepreneurial environment
• Strong verbal and written communication skills

Travel

• Expected travel: Short term to US to meet customers and internal planning and discussions, as and when required (Post Covid)
• Travel within India as required for project work or internal meetings