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25 CircleCI Jobs
Manager II, Product Platform
CircleCI
posted 3+ weeks ago
Job Role Insights
Key skills for the job
Job Description
- Develop a clear and compelling vision for the platforms CRM capabilities, aligning it with the overall platform strategy, customer experience goals, and company objectives.
- Deeply understand the needs and pain points of both telco operators and their end-users through user research, data analysis, and market feedback. Translate these insights into innovative CRM solutions that foster customer engagement, loyalty, and retention.
- Develop and maintain a comprehensive roadmap for CRM enhancements, prioritizing initiatives based on their impact on customer satisfaction, retention rates, and DMO business goals.
- Collaborate with engineering, design, and market teams to execute the CRM roadmap, ensuring timely delivery of features and functionalities that enhance customer relationship management capabilities.
- Advocate for and contribute to the platformization of CRM components, ensuring reusability, configurability, and scalability across different DMO deployments.
- Foster strong relationships with stakeholders across the organization, including Product, Engineering, Design, Sales, and Commercial teams to ensure alignment and effective communication on CRM initiatives.
- Engage and work with solution providers for CRM capabilities and drive the integration of these platform capabilities.
- Track key metrics related to customer satisfaction, retention rates, churn reduction, and customer lifetime value (CLTV) to measure the success of CRM initiatives and identify areas for improvement.
- Continuously monitor industry trends, emerging technologies, and best practices in customer relationship management to inform product strategy and drive innovation.
- Effectively prioritize and manage the product backlog, breaking down complex projects into manageable tasks and aligning them with strategic business goals.
- Engage with stakeholders across all levels, ensuring clear communication and driving decisions that balance user needs with business priorities.
- Oversee the development and iteration of prototypes and minimum viable products (MVPs), validating ideas quickly through customer feedback and data-driven insights.
- Cultivate an entrepreneurial spirit, be flexible and quick at grasping new topics, and demonstrate a strong willingness to drive platform innovation in the CRM domain.
- 10 + years of experience in uncovering meaningful customer insights for B2B (preferred) and/or B2C business through both qualitative practices and modern quantitative methods.
- Bachelor s degree required; MBA education preferred.
- Strong analytical skills and proven ability to draw meaningful conclusions, distill complex data into actionable insights, and present findings in a compelling manner.
- Excellent leadership and communication skills, with the ability to influence and inspire cross-functional teams and stakeholders.
- Demonstrated strategic thinking and problem-solving abilities, with a focus on driving business results through data-driven decision-making.
- Comfortable with fast-moving deliverables and timelines.
- Proven ability to navigate through ambiguity and managing senior stakeholder expectations.
- Strong collaboration skills to partner with regional and functional leaders.
- We provide a great environment and platform for employees to build their career. In this role, you can expect:
- Unique opportunity to be a part of innovating the telecommunications industry.
- Once in a lifetime chance to help shape a brand from the ground up.
- Exposure to the fast-paced world of high-tech start-ups.
- Attractive experience and compensation.
- Working with passionate, smart and driven colleagues in a vibrant environment.
- Get continuous mentoring to fast-track your career.
Employment Type: Full Time, Permanent
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