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Salesforce Support Specialist
Cint
posted 2hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
User Support Troubleshooting:
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- Provide Tier 1 and Tier 2 support to Salesforce users, responding to and resolving technical issues, access problems, and functional queries.
- Act as the main point of contact for end-user support, handling user requests, bug reports, and troubleshooting system-related issues.
- Investigate and resolve system errors and bugs, collaborating with the Salesforce development team or external support when necessary.
- Log, track, and document support cases in the helpdesk system, ensuring timely resolution and clear communication with users.
- Escalate complex issues to senior team members or Salesforce developers as needed, ensuring prompt follow-up and resolution.
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- Training User Adoption:
- Maintain user guides, training materials, and video tutorials to assist with onboarding and ongoing user education.
- Conduct regular training sessions to ensure users understand new features, processes, and system updates.
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- System Management
- Manage user accounts, roles, profiles, permissions, and security settings to ensure proper access control and compliance.
- Ensure the integrity and security of Salesforce data, managing sharing rules and data access policies.
- Assist in evaluating and integrating third-party applications from the Salesforce AppExchange to extend platform capabilities.
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- System Monitoring Maintenance
- Monitor system performance and proactively address potential issues to ensure smooth operation.
- Perform regular system health checks, monitoring key performance metrics and system logs to ensure optimal functionality.
- Track and analyze system usage patterns, identifying potential bottlenecks or performance issues, and proactively addressing them to prevent downtime.
- Review audit trails, login history, and field history tracking to ensure proper system security and compliance with company policies.
- Conduct regular data maintenance tasks, including data cleaning, deduplication, and validation to ensure data quality and integrity.
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- Release Management:
- Support Salesforce updates and releases, including sandbox testing, change management, and deployment to production environments.
- Test and deploy new Salesforce features and updates, ensuring smooth integration with existing configurations and workflows. Ensure that system updates are properly tested and validated to minimize disruption and enhance system performance.
- Stay up-to-date with new Salesforce releases and features, recommending relevant enhancements to the platform.
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- Data Management Reporting:
- Manage mass updates to Salesforce data using tools like Data Loader and maintain data integrity by implementing validation rules and auditing processes.
- Create and maintain custom reports and dashboards to help stakeholders monitor performance and drive decision-making.
- Support teams in building detailed reports that provide insights into key metrics, KPIs, and sales or service performance.
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- Experience:
- At least 2 years of experience in a Salesforce support role.
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- Problem-Solving & Analytical Skills:
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Employment Type: Full Time, Permanent
Read full job description What people at Cint are saying
What Cint employees are saying about work life
based on 17 employees
Strict timing
Monday to Friday
No travel
Day Shift
Cint Benefits
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