43 CARS24 Jobs in Gurgaon / Gurugram

Overview:

As a Car Warranty Buddy, you will play a crucial role in assisting customers with their car warranties. Your primary responsibility is to help customers understand, manage, and optimize their warranty coverage. Serving as a vital link between the customer and the warranty provider, you will ensure that customers are well-informed about their warranty terms, address any issues or claims they encounter, and provide exceptional service. Your efforts will be key to fostering positive relationships with both clients and warranty providers, ultimately enhancing customer satisfaction and loyalty.

Key Responsibilities:

• Clearly explain car warranty details, including coverage, exclusions, and terms.
• Provide resources or documents to help customers understand their warranty.
• Assist customers in understanding warranty documents and answer questions.
• Resolve customer concerns about warranties proactively.
• Keep accurate records of warranty details, including dates and terms.
• Update warranty records in the companys database regularly.
• Use Zendesk to update customer tickets related to warranty inquiries.
• Follow up on open tickets for timely resolution.
• Notify customers about upcoming warranty expirations and offer coverage extensions.
• Coordinate warranty inspections and repairs, ensuring compliance with terms.
• Manage logistics with service centers for repair and inspection appointments.
• Ensure efficient claims resolution by working with warranty providers and service centers.
• Communicate regularly with customers about claim statuses and updates.
• Provide quick and professional assistance via phone, email, or other channels.
• Coordinate technician visits to address warranty issues at customer locations.
• Address customer concerns professionally, ensuring high-quality service.
• Follow up after issue resolution to ensure customer satisfaction and gather feedback.