Cars24.com - General Manager - Value-Added Services Navigator (5-9 yrs)

CARS24 Australia (Role is based in Australia) is looking for a highly motivated and creative individual to drive our Value-Added Services (VAS) strategy. You'll lead initiatives that enhance the customer experience, generate additional revenue streams, and ensure that CARS24 continues to be a leader in the auto-tech space. If you're passionate about cars, innovation, and bringing fresh ideas to the table, this is the role for you!

Key Responsibilities:

- Develop and Execute VAS Strategy: Design, implement, and oversee strategies for value-added services, such as extended warranties, insurance, finance packages, and more.

- Drive Revenue Growth: Identify new opportunities for value-added services to enhance revenue streams and improve customer satisfaction.

- Customer Experience Enhancement: Collaborate with cross-functional teams (e.g., Sales, Marketing, Operations) to integrate VAS seamlessly into the customer journey.

- Partnership Development: Work with third-party vendors to expand service offerings and ensure the highest quality of value-added products.

- Market Research and Analysis: Stay on top of market trends, competitor offerings, and customer needs to continuously improve and innovate our service portfolio.

- Monitor and Report: Track performance metrics, analyze data, and provide actionable insights to improve VAS performance.

- Lead Strategy Execution: Ensure the successful execution of VAS initiatives, managing timelines, resources, and stakeholder expectations.

Key Qualifications:

- Strong Analytical Skills: Ability to analyze market trends, sales data, and customer feedback to drive strategic decision-making.

- Creative Problem-Solver: A knack for thinking outside the box to develop innovative services and solutions.

- Excellent Communication: Ability to effectively collaborate across teams and manage external partners.

- Customer-Centric Mindset: Passionate about delivering exceptional experiences that add value to customers' journeys.

- Drive and Initiative: A self-starter with the ability to manage multiple projects in a fast-paced environment.

Why Join Us?:

- Be part of a rapidly growing global company transforming the way people buy and sell cars.

- Opportunity to lead impactful projects and see direct results of your work.

- Dynamic, fast-paced, and collaborative work environment.

- Competitive salary, benefits, and career growth opportunities.