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Technical Support Intern
Bureau
posted 15d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Assist customers with inquiries and issues through various communication channels (email, chat, phone).
- Diagnose and resolve technical issues related to our products and services.
- Write and execute SQL queries to investigate and resolve customer issues.
- Collaborate with the engineering and product team to escalate and resolve Incidents and complex problems.
- Document and track customer issues and resolutions.
- Assist in creating and updating support documentation.
- Maintain a high level of customer satisfaction through professional and efficient service.
What does it take to be in this role
- Good Communication and Writing Skills : Ability to communicate clearly and professionally with customers and team members.
- Good Knowledge of SQL : Proficiency in writing and understanding SQL queries for troubleshooting and data analysis.
- API : A basic understanding of API concepts (e.g., GET, POST, authentication methods) and proficiency in using tools like Postman or any similar API testing tools is a plus.
- Problem-Solving Skills : Strong analytical skills to identify, diagnose, and resolve issues.
- Flexibility : Flexible to work in any working hours, including potential off-hours as needed.
Must haves:
- Python : Basic knowledge of Python scripting for automating routine tasks and analyzing data.
Good to have:
- Recent graduate in Computer Science, Information Technology, or related fields.
- Ability to work independently and as part of a team.
- High level of attention to detail and accuracy.
- Eagerness to learn and adapt in a fast-paced environment
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Saturday
No travel
Day Shift
Bureau Benefits
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