42 BT Group Jobs

Role & responsibilities

Role involves working on chat, back office & Voice (inbound and outbound) queues basis the alignment. Need to understand the customer query / concern and take appropriate action accordingly. This can involve a certain amount of investigative work, checking for process via different tools. Working as part of a team to consistently deliver good customer experience / satisfaction and operational targets including quality measures

Preferred candidate profile

Good written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholders • Logical reasoning skill • Competence in Windows based tools (Outlook/Word/Excel/Access) Key decisions • Graduate in any stream

Perks and benefits

Both Side Cab

Subsidised meals