Customer Content Specialist

Set up and confirm orders submitted for distribution through the PR Newswire and PRWeb brands of content distribution, including vetting content for acceptability, reviewing and confirming order details with clients to accurately pass information through to a processing queue, counseling clients on additional product solutions, and providing effective communication both verbal and written to support clients through the distribution process.

• Apply acceptability guidelines to submitted content and identify when content fails to adhere and what measures may need to be taken (ie. counseling client on necessary changes, holding order with proper notations, escalating to management, etc.).
• Setting up orders to ensure all necessary information was submitted so that the order can be processed and distributed as directed by the client.
• Calling clients to confirm order details and obtain any missing information.
• Counseling clients (via phone and email) on additional or enhanced product solutions to assist client communication goals and impact internal revenue generation.
• Provide effective verbal and written communication to clients and colleagues by phone, email, internal messaging systems, and in notations on various orders.
• Maintain excellent knowledge of PR Newswire product and service offerings to advice and counsel clients.

Minimum Qualifications: