Senior Software Engineer - .Net Development (5-12 yrs)

Required Skills & Qualifications :

- Bachelor's degree in Computer Science, Information Systems, or equivalent experience.

- 5+ years of experience in customer/SaaS application support, with expertise in Visual Studio tools and MS SQL databases.

- Strong hands-on experience with data fixes in MS SQL, debugging .NET applications, and using incident management tools.

- Expertise in implementing support processes and monitoring SLAs, ensuring compliance with Customer Service Requests (CSR).

- Proven experience providing support for large-scale SaaS applications.

Preferred Skills :

- Experience with cloud-based Microservices applications, particularly on Azure.

- Familiarity with Infrastructure-as-Code (IaC) practices and automation.

- Expertise in database performance optimization, query tuning, and indexing techniques.

Responsibilities :

- Provide technical support for .NET applications, ensuring timely resolution of issues to minimize downtime and meet SLA requirements.

- Troubleshoot application issues by analyzing logs, identifying root causes, and implementing effective solutions.

- Use JIRA and HubSpot for tracking support tickets, managing tasks, and ensuring proper documentation of resolutions and workflows.

- Collaborate with cross-functional teams to triage and prioritize incidents, leveraging a strong understanding of support processes to ensure business continuity.

- Monitor and maintain application health and performance, proactively identifying potential issues using tools like Datadog.

- Manage on-call responsibilities using PagerDuty, handling escalations, and ensuring timely response to high-priority incidents and customer support issues.

- Document and share knowledge on incident resolutions, recurring issues, and best practices to improve team efficiency and reduce resolution times.

- Communicate effectively with stakeholders, providing clear updates during incident resolution and addressing queries and concerns.

- Contribute to process improvement by participating in post-incident reviews, identifying patterns, and recommending enhancements to support processes.