Support Engineer

Proactively monitor the performance and health of all RPA bots. Ensure that the bots are functioning as intended and address any potential issues promptly to minimize downtime.

Diagnose and resolve technical problems, system errors, and exceptions encountered by RPA bots. Collaborate with the RPA developers and other stakeholders to provide effective solutions and bot status updates

Act as the first point of contact for RPA-related incidents and service requests. Efficiently manage and prioritize tickets to meet SLA targets and ensure a high level of customer satisfaction.

Create and maintain comprehensive documentation related to RPA bot configurations, issue resolutions, and best practices. Develop knowledge base articles to aid in future troubleshooting.

Conduct training sessions and workshops to educate end-users and fellow team members on RPA best practices and usage guidelines.

Ensure RPA bots comply with data security and governance standards. Implement necessary security measures to safeguard sensitive information.