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100 BMW TechWorks India Jobs
MS Dynamic CRM Ops Engineer
BMW TechWorks India
posted 1hr ago
Job Role Insights
Key skills for the job
Job Description
- Handles the tickets routed by L1 support or can themselves produce tickets for any issue is observed.
- Deeper functional understanding of systems and applications. Handle complex problems that require a higher level of expertise.
- Execute and carry out the required technical work to bring about a resolution to the initial issue.
- Working the life cycle of a help desk incident.
- Providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems.
- Investigate and resolve escalated technical issues related to Microsoft Dynamics 365 modules, including Sales, and Customer Service
- Stay updated on the latest product updates, patches, and best practices to provide accurate guidance and support to end-users.
- Conduct thorough analysis of recurring issues, system errors, and performance bottlenecks to identify underlying patterns and trends.
- Provide ongoing support and guidance to users on complex system configurations and customizations MS Dynamics CRM.
What should you bring along
- Strong functional knowledge in MS Dynamics, Power Platform, Azure cloud
- Ability to work under pressure and manage highly critical production incidents.
- Ability to work in a fast-paced and dynamic environment.
- Excellent communication skills.
- Ability to co-ordinate with peer members and be an active team player.
- Excellent analytical skills.
Must have technical skill
MS Dynamics CRM, Power platform, Azure Microsoft Entra, Admin Center
Good to have technical skills
SQL, XML, and JSON
Employment Type: Full Time, Permanent
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