1 BlueScope Job

Job Title: Support Team Lead
Location: Kurla (W) , Mumbai

Job Type: Full-time
Experience: 5+ years in Technical Support/Operations

Job Summary:

We are seeking a highly skilled Support Team Lead with expertise in SQL, Deployment processes, and Azure DevOps. The ideal candidate will be responsible for leading a team of five support engineers, ensuring efficient troubleshooting, deployment, and continuous support operations. The role requires strong technical acumen, leadership abilities, and a customer-centric approach to resolving issues efficiently.

Key Responsibilities:

• Team Management: Lead, mentor, and manage a team of 5 support engineers, ensuring productivity and high-quality support.
• Incident Management: Oversee incident resolution and troubleshooting of technical issues, ensuring timely response and resolution.
• SQL Expertise: Write, optimize, and troubleshoot SQL queries to resolve database-related issues.
• Deployment Management: Manage deployments, releases, and rollback strategies across different environments.
• Azure DevOps: Oversee CI/CD pipelines, repository management, and automation processes.
• Collaboration: Work closely with development, QA, and infrastructure teams to ensure seamless operations.
• Documentation & Reporting: Maintain detailed documentation of support activities, incident reports, and process improvements.
• Process Improvement: Identify and implement best practices to improve support efficiency and reduce downtime.
• Customer Communication: Act as an escalation point for critical issues and ensure effective communication with stakeholders.

Required Skills & Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in technical support, operations, or a similar role.
• Strong proficiency in SQL (writing queries, troubleshooting, and performance tuning).
• Hands-on experience with Azure DevOps (CI/CD, repository management, release pipelines).
• Expertise in deployment and release management in production environments.
• Solid understanding of ITIL framework and support best practices.
• Experience with incident tracking and ticketing tools like Jira, ServiceNow, or similar.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent leadership, communication, and stakeholder management skills.

Preferred Skills:

• Knowledge of scripting languages like PowerShell or Python.
• Experience in cloud environments (Azure, AWS, or Google Cloud).
• Exposure to monitoring tools like AppDynamics, Splunk, or New Relic.

Preference

• Those who are near by area as the office location is in Kurla ( W)
• Good Communication skills
• Immediate joiners

Apply Now!
If you have a passion for support operations and leadership, we'd love to hear from you. Submit your resume to beena.g@bluescopetech.com