Quality Assurance Manager - Software Testing Tools (5-11 yrs)

Job Description :

Principal Responsibilities :

- Understand and communicate client needs, and quality standards to IT, vendors, and service providers.

- Improve QA processes to ensure business benefits are realized.

- Set business/system requirements for vendors and ensure compliance.

- Supervise testing resources and guide team members.

- Oversee system and user acceptance testing to ensure alignment with quality standards.

- Develop, execute, and monitor test plans to achieve objectives.

- Create and implement test scripts to assess product performance and quality.

- Identify and fix defects during the testing cycle.

- Implement preventive and corrective actions to maintain quality standards.

- Ensure user expectations are met during testing processes.

- Develop QA policies, procedures, and standards.

- Investigate customer complaints and support the change management process.

- Inspect final outputs, compare with requirements, and approve/reject products.

- Ensure compliance with regulatory bodies like FSC and JSE.

- Collect stakeholder feedback, attend meetings, and submit reports.

Qualifications & Experience Required :

Education :

- Bachelor's degree in science or business-related fields.

Experience :

- At least 5 - 8 years in Quality Assurance, with strong knowledge of securities dealing and regulatory environments.

Skills :

- Attention to detail, organizational, and leadership skills.

- Strong knowledge of quality control procedures, legal standards, data analysis, and statistical methods.

- Excellent communication, technical, and IT skills.

- Experience with senior executives and vendor management.

- Familiarity with the Systems Development Life Cycle and projected environments.

Good to Have Skills :

- Proficiency in Microsoft Suite.

- Ability to handle confidential and sensitive information.

- Knowledge of the financial sector.

- Strong presentation, communication, and organizational skills.

- Ability to adapt to changing environments and manage multiple tasks.

Complexity & Mental Challenge :

- The role involves managing multiple competing assignments with aggressive deadlines.

Developing Quality Standards :

- Establishing clear quality standards and guidelines that products or services must meet before they reach the customer.

- This can include both internal benchmarks and industry standards.

Team Management :

- Leading, training, and managing a team of QA specialists, inspectors, or testers, depending on the industry.

- This includes setting goals, reviewing performance, and ensuring alignment with company objectives.

Process Improvement :

- Identifying areas where quality assurance processes can be improved, and implementing new tools, methodologies, or approaches to enhance product quality.

Auditing & Inspections :

- Overseeing regular inspections, audits, and assessments to monitor the quality of products, services, or operations.

- This may involve testing procedures, reviewing production processes, or conducting final product evaluations.

Troubleshooting & Problem-Solving :

- Addressing any quality issues that arise, investigating root causes, and implementing corrective actions to prevent reoccurrence.

Reporting & Documentation :

- Maintaining detailed records of quality inspections, testing results, and corrective actions.

- The QA Manager is also responsible for preparing reports for senior management on product quality, compliance status, and any potential risks.

Compliance & Regulation :

- Ensuring that all quality assurance processes adhere to industry regulations, certifications, and standards (e.g., ISO, FDA, or industry-specific guidelines).

Collaboration with Other Departments :

- Working closely with other departments, such as production, engineering, product development, and customer service, to resolve quality issues and meet customer expectations.