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Senior Support Engineer
Blue Yonder
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor s Best Places to Work
- Seeking an astute individual that has a strong Supply Chain/Warehouse domain experience and technical knowledge with the additional ability to be hands-on with the broader teams as part of the development/deployment and maintenance cycle, and good knowledge of industry best practices, with the ability to implement them working with customers and internal platform, and the product teams.
Scope:
- Core responsibilities include understanding the customer requests, supporting our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.
- The team currently comprises of 100+ global associates across geographies and is expected to grow. The incumbent will need to have leadership qualities to also mentor junior and mid-level support engineers in our team.
Our current technical environment:
- Software: Java, GIT, Rest API, OAuth, PL/SQL
- Application Architecture : Scalable, Resilient, event driven, secure multi-tenant Microservices architecture
- Cloud Architecture : MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD)
- Frameworks/Others : Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite
What you ll do:
- BY WMS (WMS - Warehouse Management System) Support Engineer will be responsible to work with global technical and functional teams under various customer engagements.
- Individual will work with region customers/stakeholders to understand the request, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.
- Individual to gather and understand the functional reported issues/problems and drive towards solutions and fixes, adhering to defined SLAs (Service Level Agreements).
- Document learnings and create knowledge articles for repeated cases
- Replicate and maintain customer environments
- Maintain knowledge of customer solution and customization
- Maintain sense of urgency and swiftness with all customer interactions
- Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure.
- Interact with internal and external stakeholders and reports to management.
- Ide ntify areas of improvement and scope of automation on routine tasks or activities
- Individuals should be passionate about working with new technologies and products.
- Demonstrate ability to learn quickly, have good interpersonal & communication skills- verbal and written.
- Drive architecture and designs to become simpler, more robust, and more efficient.
- Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
What we are looking for:
- Bachelor s degree (STEM preferred) and minimum 6 to 10 years of experience in Application Support and Implementation; ideally a candidate had experience of supporting BY WMS - SCM applications and aware of Architecture, Basics of Integration, Apache /IIS and working on the product support, within the last 3-4 years minimum.
- Strong experience of supporting BY WMS Web-application: Understanding of WMS application, architecture, experience in configuration and troubleshooting of BY WMS.
- D emonstrable experience supporting and maintenance of enterprise cloud solutions (we use Azure)
- Demonstrable experience with microservices based architecture on Cloud .
- Demonstrable experience, thorough knowledge and interests in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution and Cloud Scalability, performance and High availability.
- Experience with varied tools such as ServiceNow, Salesforce, JIRA, AppD, Splunk.
- Good Understanding of secure architectures, secure configuration, identity management,
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Support Engineer roles with real interview advice
Top Blue Yonder Senior Support Engineer Interview Questions
Q1. What is pessimistic locking and optimistic locking?
asked in
Lead Software Engineer interview
Q2. 1. What is the difference between Absolute & Relative Xpaths?
asked in
Automation Engineer interview
Q3. Which list you will prefer using if you want to create an application that needs constant modification, ArrayList or LinkedList
asked in
Senior Software Engineer interview
What people at Blue Yonder are saying
Rating based on 4 Senior Support Engineer
reviews
Anonymous · Customer Success, Service & Operations
Likes
Will get a chance to learn
- Job security - Good
Dislikes
1.work life balance is a joke 2. Culture is bad 3. Less hike and bonus for last 3 years
- Work-life balance - Poor
Senior Support Engineer salary at Blue Yonder
reported by
38
employees
with 4-12
years exp.
₹9.6
L/yr - ₹26
L/yr
84%
more
than the average Senior Support Engineer Salary in India
View more details
What Blue Yonder employees are saying about work life
based on 533 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Blue Yonder Benefits
View more benefits
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