Documentation Specialist

Role:

Documentation Specialist

Location:

Gurgaon

Shift Timing:

5:30 PM IST to 2:30 AM IST (Depending on Day Light Saving)

This role is Producing high-quality documentation that is appropriate for its intended audience. Working with internal teams on product and documentation requirements. Writing easy-to-understand user interface text, online help and developer guides

Responsibilities:

• Develops, prepares and/or maintains documentation pertaining to business processes, systems operation and other technical processes.
• Researches, reviews, and collects available technical information as the basis for documentation.
• Follow client norms, maintain excellent quality and resolve errors while copying documents and performing other tasks.
• Creates new documentation or update existing documentation to accurately reflect changes in the process.
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
• Writes and maintains end user documentation or online instructional content.
• Analyze document to maintain continuity of style of content.
• Utilize software skills to write, edit, revise and compare documents per the guidelines
• Write detailed policy and procedure documents based on discussion with process owner and identification
• Work with client to understand their project requirements, translate them to technical specifications.
• Responsible for document security, for assigning access, and for removing and destroying obsolete documents.

The Successful Candidate Will Demonstrate:

• 3-4years of experience in technical writing of software documentation
• Excellent verbal, written and interpersonal skills to interact with all levels of an organization
• Strong problem solving and critical thinking skills.
• Creativity coupled with the ability to multitask, prioritize and meet deadlines
• High level of proficiency in Excel & Word
• Ability to handle multiple requests while detailing document activity