Quality Analyst

Urgently Hiring Quality Analyst

This is a US Process ( Night Shift )

NIGHT SHIFT

DO NOT APPLY IF YOU ARE NOT IN KOLKATA OR NOT ABLE TO MOVE TO KOLKATA WITHIN
20 DAYS FROM SELECTION.

FRESHERS / STUDENTS DO NOT APPLY

Quality Analyst

General Job Responsibilities:
The Quality Analyst will monitor agent and customer interactions to assess
call quality, ensure adherence to compliance standards, and communicate
results to stakeholders and leaders. The role supports staff development and
contributes to improved overall quality.
Job Duties:
● Monitor employee and customer interactions (both real-time and
recorded) to assess and score quality based on client, company, and
compliance expectations. Meet daily, weekly, and monthly call monitoring
quotas and goals.
● Conduct special project audits, including but not limited to emails,
verbatim research, and other quality-related evaluations.
● Attend and actively participate in meetings, training sessions, and
presentations to gain business insights and contribute to quality
improvement initiatives.
● Professionally communicate findings with leaders through reports,
emails, and chat platforms.
● Accurately and efficiently deliver quality measurements to support
operations.
● Identify areas for improvement and present findings to leadership
for coaching and performance enhancement.
● Create and deliver client assignments for QA database
● Help create and maintain speech analytics
● Perform other duties as assigned.
Skills and Qualifications:
● Must be 18 years of age or older.
● High school diploma or equivalent required.
● Call center and/or customer service experience preferred.
● Positive attitude with a willingness to engage with leadership.
● Flexible, able to multitask, and capable of managing workload
efficiently.
● Detail-oriented team player with strong organizational skills.

Bello Vista Technologies Pvt. Ltd.

WEBEL HRDC, P-1, Taratala Rd Room No - 12, beside Brace Bridge, Kolkata, West Bengal 700088

Interested candidates can Email CV at hr1@bellovista.net