LetsBeco - Customer Success Manager (5-7 yrs)

Who we are :

- At Beco, we're dedicated to making sustainability accessible and convenient for all.

- As a fast-growing FMCG start-up, we have ambitious plans to scale rapidly over the next five years.

- To help us achieve this, we're looking for a sales associate who can join us in building and growing our enterprise business, Pan India.

Are you someone who:

- Has a "get it done" mindset

- Brings passion and a positive attitude

- Can thrive in fast-paced environments.

- Committed for the long term

- Focused on speed and execution

What will you do at Beco :

- Develop and implement a customer success strategy to enhance satisfaction, loyalty, and retention while driving upsell opportunities.

- Design and manage effective onboarding and training processes to ensure seamless product adoption and customer engagement.

- Build strong customer relationships, address escalations, and proactively resolve potential issues using customer health metrics.

- Lead and mentor the customer success team, fostering a culture of advocacy, collaboration, and continuous improvement.

- Analyze customer success data to identify trends, improve processes, and provide actionable insights for product and service enhancements.

- Oversee customer support and issue resolution to ensure timely responses and maintain a positive customer experience.

- Establish reporting frameworks to communicate customer success metrics and health to internal stakeholders.

Key Requirements:

- Master's degree in business, marketing, or a related field (MBA preferred).

- 5+ years of experience in customer success, account management, or related fields, with at least 3 years in managing a team.

- Proven track record of improving customer satisfaction, retention, and lifetime value.

- Strong experience in building and scaling customer success teams.

- Excellent interpersonal and communication skills, with the ability to build relationships at all levels.