Guest Relationship Manager

Greet and welcome guests as they arrive, ensuring a positive first impression.
Address guest inquiries and complaints promptly and professionally.
Manage reservations, including bookings and special requests.
Coordinate with kitchen and service staff to ensure guest satisfaction.
Assist with event planning and execution, including special occasions and private functions.
Provide information about the menu, specials, and restaurant policies.
Maintain cleanliness and organization of the guest areas.
Collect and analyse guest feedback to improve service quality.
Handle administrative tasks related to guest management.