Bdiplus - Manager - Sales - SaaS Platform Solutions (5-8 yrs)

Job Title: Sales Manager - SaaS Platform Solutions Retail Customer Experience Personalization.

Overview:

- We are seeking a dynamic and results-driven Sales Manager to market and sell our SaaS platform designed to enhance in-person retail experiences.

- This individual will play a critical role in identifying the right retail customers, showcasing the platform's features and benefits, and onboarding new clients.

- The ideal candidate has proven experience in selling technology solutions to the retail market, coupled with a passion for delivering innovative customer experiences.

Key Responsibilities:

Customer Identification and Outreach:

- Identify and target retail businesses that can benefit from enhanced in-person customer experiences.

- Conduct market research to build a pipeline of high-potential retail prospects.

- Develop and execute outreach strategies to engage decision-makers in the retail sector.

Sales and Customer Engagement:

- Conduct in-depth discovery sessions to understand prospective clients' needs and challenges.

- Effectively demonstrate the platform's features, capabilities, and ROI through tailored presentations, live demos, and product trials.

- Articulate the benefits of the SaaS platform in improving customer personalization and operational efficiency.

Client Onboarding and Relationship Management:

- Lead the onboarding process for new retail clients, ensuring a seamless transition and implementation of the SaaS platform.

- Collaborate with the customer success team to provide ongoing support, training, and engagement.

- Build strong relationships with key stakeholders to foster long-term partnerships and upsell opportunities.

Sales Strategy and Performance:

- Develop and implement sales plans to meet or exceed revenue and client acquisition targets.

- Track sales activities, manage the sales pipeline, and regularly report on progress to leadership.

- Stay updated on industry trends, competitive offerings, and emerging technologies to refine sales strategies.

Collaboration and Feedback:

- Partner with product and marketing teams to ensure alignment on value propositions and go-to-market strategies.

- Provide feedback from customers to guide product development and feature enhancements.

- Act as a brand ambassador at industry events, trade shows, and networking opportunities.

Required Skills & Qualifications:

Educational Background:

- Bachelor's degree in Business, Marketing, or a related field.

- MBA is a plus but not required.

Experience:

- 5+ years of experience in B2B sales, with a focus on technology solutions for the retail market.

- Proven track record of meeting or exceeding sales targets in a competitive environment.

- Experience selling SaaS platforms or technology that enhances in-person customer experiences is highly desirable.

Technical Skills:

- Understanding of retail technology ecosystems and personalization solutions.

Sales Skills:

- Exceptional presentation, negotiation, and communication skills.

- Ability to convey complex technology concepts in a clear and compelling way.

Interpersonal Skills:

- Strong ability to build and nurture relationships with clients at various organizational levels.

- Self-motivated and proactive, with excellent organizational and time-management skills.

Preferred Qualifications:

- Experience in retail technology solutions such as POS systems, personalization tools, or customer experience platforms.

- Knowledge of trends and challenges in the retail industry, particularly around in-person and omnichannel personalization.

- Familiarity with SaaS subscription models and customer onboarding processes.

What Success Looks Like:

- Consistently achieving or surpassing sales targets for the SaaS platform.

- Building a robust pipeline of retail clients and closing high-value deals.

- Establishing strong client relationships that result in long-term retention and revenue growth.

- Providing market insights and client feedback that contribute to product innovation and differentiation.