Manager - City Category - Retail/eCommerce (2-10 yrs)

City Category Manager - Lucknow

Primary Responsibilities :

- Supply/ demand acquisition : constantly maintain an over-supplying effort by keeping a healthy pipeline of leads (by whatever channel it takes), by efficiently training and effectively retaining.

- Retention : Will be involved in supply/customer retention activities like calling, Partner engagement validation, zonal wise supply fulfilment, and customer Retention etc.

- Community management : actively moderate (bring people together), leverage, and rule the driver /customer community to shape the best service quality to users and the best worth for drivers.

- Execute Marketing and Branding initiatives for the city as per the BTL plans.

- Market intelligence : Gather market and competitive intelligence from various sources and create actionable insights.

- Analyse data and prepare reports to monitor performances, find business problems and come up with solutions.

- Process improvement: Identify, build and enforce Standard Operating.

- Procedures and Policies to support the activity and solve prevalent issues.

- Talent acquisition and management: Build a team that strives to win and constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement.

- Will be leading a team of 20+ High performing individuals.

Educational qualifications preferred:

- Institution tier: Bachelor's Degree or Post Graduate in sales and Marketing