Receptionist

As the Receptionist, you will be the keeper of first impressions at Bal Utsav. You ll answer the main phone line, triage calls, greet guests, and support the Supporter Experience Manager in maintaining dynamic relationships with our supporters and volunteers.

• Youll own the reception experience. Be ready and prepared to answer every call and greet every guest that comes our way during office hours.
• Youll build relationships with each department and work cross-functionally to keep up to speed on Bal Utsav s work so you can handle questions from anyone.
• Youll own our customer service channels and provide excellent customer service to our supporters both online and over the phone.
• Youll schedule all office tours.
• Youll assist the Supporter Experience Manager in developing and maintaining relationships with our volunteers, campaigners and monthly donors.

• At least 3+ years as a receptionist or in a similar role in a fast -paced office environment
• Customer service wizard - helping people is your thing
• Acute attention to detail and proven track record of creating systems and processes for efficiency
• Solid written and verbal communication skills
• Hands-on experience with office equipment (e.g. fax machines and printers
• Professional attitude and appearance
• Proficiency in working with Mac products and Google applications
• Experience with Zendesk or other customer service software is a plus

• You were born a people person.
  • You enjoy interacting with people over the phone, in person or through emails. You re welcoming and more than willing to help someone find their way around Bal Utsav.
• Youre a communication ace.
  • You have amazing written and verbal communication skills and you re able to communicate complicated ideas in a concise way. You take your role seriously, knowing that someone s experience with Bal Utsav can start - or end - with you.
• You re a positive polly.
  • You have the ability to handle hard situations with grace and patience. You know how to turn anyone s bad day into a good one. You firmly believe that there are solutions to every problem and you remain positive in any situation.
• You re a problem solver.
  • If a supporter calls in with a problem, you make it a top priority to help them resolve it. You always put our supporters first and take pride in providing excellent customer service. You keep your cool under pressure and know how to prfioritize and when you need help, you let fellow staff members know.
• Youre trustworthy and professional.
  • Youve proven youre equipped to handle and maintain confidential information. Youre set on learning all the ins and outs of the organisation so that you can handle any question that comes your way.