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Area Manager - Tractor Finance
Bajaj Finserv Health
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Plan, organize and control collections for PLCS Tier II Growth markets for Bucket 0 and Bucket 1 through efficient portfolio management and cost management; Develop forecasts for manpower and collections resolution planning
PRINCIPAL ACCOUNTABILITIES
(Accountabilities associated with the job)
1. Collection planning - Monthly, six monthly and annual planning
Analyze the AOP targets and determine aspirational targets; Spread the target across the calendar months to gradually increase resolution as per the location wise nuances
Cascade the AOP and aspirational targets across the ZMs and RCM
Review performance (POS resolution and POS flow) both region and location wise to identify poor performing areas and provide course correction inputs to improve collection efficiency
2. Forecasting Manpower
Prepare manpower planning forecasts for collections based on business volumes, location requirements, etc
Engage with PLCS sales team and risk team to understand plans for new locations, sales contests and business volumes
Determine impact of business volumes on delinquency and incorporate into manpower planning forecasts
3. Portfolio management
Analyze the Account Receivables (AR) to understand percentage of FEMI bounce and conduct trend analysis of average percentage movements to evaluate the portfolio
Identify gaps and determine areas of process lapse impacting higher percentage of FEMI; Highlight to Risk team for potential changes to the defined processes
Review the loss number to ensure adherence to budget target and AOP; Identify areas of deviations and guide team to determine principle outstanding (POS) resolution and in turn the count level resolution to ensure minimal variance
4. Cost management
Monitor the collections cost such as per receipt costing, penalty collections, etc; in case of deviations closely review higher payout and impact on collections
Review the collections agency metrics such as payout, penalty collections, penalty penetration, etc to ensure alignment with company objectives
Determine markets with opportunities to introduce and drive touch free collections (lower cost) through tele-calling
Negotiate and finalize vendors providing tele-calling capability to drive the touch free collections
Monitor penalty collection percentage, penalty penetration, etc and drive penalty collections to contain the collections costs by better leveraging tele-calling efforts for collecting bounce charges, improve penalty penetrations, etc
Identify opportunities for introducing and deepening penetration of digital channel as waiver for online payment, charges for physical payment pick up, etc
5. Vendor management
Engage with the Hub Con (Regional level) and Telecalling (Pan India) vendors to develop relations and enhance alignment with company expectations
Review the monthly allocation for vendors, day wise resolution for early resolution and referrals for non-contactable to field teams
Conduct discussions with vendor representatives on payout and review performance
Visit collection agencies (small vendors, direct collection agencies, etc) to discuss process lapse and gain|6. Team development
Implement reward and recognition mechanisms to motivate and engage the team to meet the objectives
Participate in recruitment process to identify the right talent at various positions within the team
Establish individual performance expectations and regularly review individual performance of the team
Identify development opportunities for team members to enhance their functional knowledge
7. Team development
Implement reward and recognition mechanisms to motivate and engage the team to meet the objectives
Participate in recruitment process to identify the right talent at various positions within the team
Establish individual performance expectations and regularly review individual performance of the team
4. Identify development opportunities for team members to enhance their functional knowledge Required Qualifications and Experience
SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)
Educational Qualifications
a) Qualifications
Post- graduation
b) Work Experience
More than 10 years of experience
Strong experience and practical knowledge of Collections (including tele-calling and field collection)
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Area Manager roles with real interview advice
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What people at Bajaj Finserv Health are saying
Rating based on 2 Area Manager
reviews
Anonymous · BFSI, Investments & Trading
in Ludhiana
Likes
Culture used to be good
- Job security - Good
Dislikes
Culture used to be good
- Salary - Bad
+5 more
Area Manager salary at Bajaj Finserv Health
reported by
19
employees
with 2-7
years exp.
₹6
L/yr - ₹10.4
L/yr
17%
less
than the average Area Manager Salary in India
View more details
What Bajaj Finserv Health employees are saying about work life
based on 201 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Bajaj Finserv Health Benefits
View more benefits
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