Branch Operations and Service Manager

• PDA reconciliations
• Training & inductions.
• Co-ordinating Audits.
• Handling refund processing.
• Cover note Management.
• HO Requirement and Mail Reverts.
• Walk-in register maintenance.
• Deficiency Follow-up.
• QC and POZ Daily.
• Portal Issues Coordination.
• System Slowness Tracking.
• Agri Policy Servicing.
• Rights Management.

• Web ID creation.
• Temp Receipt.
• Agency Licensing.
• Pre Policy Follow-up.
• NCB Recovery Letter.
• Endorsements.
• PDA reconciliation.
• TR Approvals.
• IT Calls and Bugs Requirement.
• Ensure Timely Dispatch and Archivals.
• Daily premium balancing and verification.
• MSO co-ordination & visit.
• Reconciliation of Floats & Temporary receipts.
• Weekly meeting with marketing team/partners.
• Online Payments.
• BG Recovery.
• BASS Attendance.
• Archival.
• Inter department co-ordination and Stakeholder Engagement.
• PIS Generation.
• Maintaining & signing Daily Premium Cash register.
• Following with Proc.

Mandatory Skills:

Good interpersonal skills and communication skills; MIS Reports

Desirable Skills:

- 1.Good communication skills.  2.Flexible & adaptable to change.  3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills.  5.Should be aware of the Local language.

Education/Qualification:

Graduate/ Post Graduate

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