Must have minimum 3 years of experience in sales(education industry)
A Sales Counselor plays a crucial role in promoting and selling products or services to potential customers
This role requires excellent communication skills, a deep understanding of the products or services being offered, and the ability to build rapport with clients to effectively guide them through the sales process
Below is a comprehensive job description for a Sales Counselor
Customer Engagement:Engage with potential customers through various communication channels such as phone calls, emails, or in-person meetings
Build and maintain strong relationships with clients to understand their needs and preferences
Provide information about products or services, including features, benefits, and pricing details
Sales Presentations:Deliver compelling and persuasive sales presentations to potential customers
Customize presentations to address the unique requirements and concerns of each client
Address client questions and objections effectively to close sales
Needs Assessment:Conduct thorough needs assessments to determine the specific requirements and desires of clients
Use the information gathered to recommend appropriate products or services that align with the client's needs
Product Knowledge:Develop and maintain a deep understanding of the products or services offered
Stay updated on industry trends and competitive offerings to provide informed recommendations to clients
Sales Process Management:Manage the sales process from initial contact through closing the sale
Maintain accurate records of client interactions, sales activities, and follow-ups using a CRM (Customer Relationship Management) system
Quota Achievement:Set and work towards sales targets and quotas established by the organization
Develop and implement strategies to meet or exceed sales goals
Customer Support:Provide post-sales support to ensure customer satisfaction and address any post-purchase concerns or issues
Build long-term relationships with clients to encourage repeat business and referrals
Collaboration:Collaborate with other members of the sales team and cross-functional departments to achieve sales objectives
Share insights and feedback to improve sales processes and productservice offerings
Market Research:Stay informed about market trends, customer preferences, and competitive productsservices
Provide feedback to the marketing and product development teams to help refine marketing strategies and productservice offerings