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2 Axcel Hospitality Services Jobs
Assistant Reservation Manager
3-5 years
₹ 4.5 - 5.5L/yr
Ahmedabad
1 vacancy
Assistant Reservation Manager
Axcel Hospitality Services
posted 13hr ago
Job Role Insights
Key skills for the job
Job Description
- Assist the Reservation Manager in managing daily operations of the reservations department.
- Handle guest inquiries and bookings via phone, email, and online platforms.
- Ensure accurate entry of reservation details in the system.
- Monitor room availability and manage overbooking situations.
- Manage room inventory and coordinate with the Front Office to ensure seamless guest experiences
- Resolve any reservation-related issues or guest complaints promptly and professionally
- Coordinate with other departments (e.g., front desk, housekeeping) to ensure guest requests and needs are met.
- Provide training and support to reservation agents as needed.
- Address and resolve customer complaints or issues in a timely and professional manner.
- Analyse reservation trends and generate reports for management.
- Maintain a high level of customer service at all times.
- Ensure compliance with brand standards and procedures in all reservation activities.
Employment Type: Full Time, Permanent
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