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based on 202 Reviews

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37 Avontix Jobs

Learning and Quality Manager

based on 202 Reviews

7-11 years

Hyderabad / Secunderabad

1 vacancy

Learning and Quality Manager

Avontix

posted 23hr ago

Flexible timing

Key skills for the job

+ 2 more

Design and deliver impactful training programs using adult learning methodologies, including instructor-led, e-learning, and blended formats.

Assess training needs in collaboration with HR and Operations leadership and develop programs that address skill gaps and support professional development.
Lead the global learning and development plan, including onboarding, fresher training, and career pathing for both US and India-based teams.
Partner with CHRO and HR Business Partners to source content, measure training effectiveness, and adjust programs based on feedback and performance data.
Align training initiatives with performance management and organizational goals by collaborating with executive leadership.

Quality Assurance

Collaborate with the Director of RCM Transformation to align training and quality assurance strategies with broader operational goals.
Assist with monthly reporting by formatting and distributing quality assurance and training updates for team awareness.
Support the continuous improvement of the quality assurance program by identifying trends, closing knowledge gaps, and embedding feedback into training.
Stay current on industry best practices in RCM training and quality assurance to continuously improve program impact and effectiveness.

Team Leadership Operations

Serve as a player-coach, leading the training team while actively contributing to the execution of training and quality initiatives.
Provide mentorship and direction to both training and quality assurance team members to ensure high performance, alignment, and engagement.
Partner with Operations leadership to develop SOPs and create SOP-aligned training materials to promote consistency, accuracy, and compliance across RCM functions.

Requirements

Bachelors degree in business or related field
7+ years of progressive experience and proven track record of success in developing and executing training programs.
Deep understanding of revenue cycle process, roles and responsibilities.
Proven track record of success and experience establishing and scaling global enterprise training programs and world class leadership development programs.
Intermediate to advanced knowledge adult based learning methodologies.
Strong analytical skills with the ability to use data to assess training effectiveness and quality performance, and to drive continuous improvement.
Excellent communication and stakeholder management skills, with experience working across global time zones and partnering with senior leadership.
Proficiency in using learning management systems (LMS), knowledge management tools, and excel. Experience with Seismic Learning/Lessonly is a plus.
Ability to thrive in a fast-paced, high-growth environment, balancing strategic planning with hands-on execution

Key Competencies

Drives Results. Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Readily takes action on challenges, Identifies, and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results.
Communicates Effectively . Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal and leadership behavior to fit.
Quality Decision-making . Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up in driving appropriate decisions for the organization based on sound risk/reward analysis.
Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers messaging and solutions that meet customer expectations

Employment Type: Full Time, Permanent