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8 Auxilo Finserve Jobs

Customer Service Manager

3-7 years

Mumbai

1 vacancy

Customer Service Manager

Auxilo Finserve

posted 26d ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities

  • Ticketing and Escalation Management: Oversee ticketing systems and ensure prompt resolution of customer queries and escalations.
  • Data Management: Securely update and maintain customer Personally Identifiable Information (PII).
  • Complaint and Request Tracking: Manage and resolve customer complaints and requests within set timelines.
  • Call Recording & Service Metrics: Implement systems for interaction recordings and monitor CSAT scores and feedback for continuous improvement.

Preferred candidate profile

  • Proven experience in customer service leadership.
  • Strong expertise in ticketing systems and compliance with data regulations.
  • Analytical mindset with excellent communication and problem-solving skills


Employment Type: Full Time, Permanent

Read full job description

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What people at Auxilo Finserve are saying

Customer Service Manager salary at Auxilo Finserve

reported by 1 employee with 9 years exp.
₹4.3 L/yr - ₹5.5 L/yr
16% less than the average Customer Service Manager Salary in India
View more details

What Auxilo Finserve employees are saying about work life

based on 59 employees
71%
55%
49%
100%
Flexible timing
Alternate Saturday off
No travel
Day Shift
View more insights

Auxilo Finserve Benefits

Soft Skill Training
Health Insurance
Job Training
Cafeteria
Work From Home
Team Outings +6 more
View more benefits

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