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Support of Tango Product
Attain
posted 7d ago
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Key skills for the job
Job Description
- Ability to communicate effectively with international team members and clients
- Ability to effectively and quickly understand business processes and understand how technology enables those processes
- Good understanding of SDLC or software implementation lifecycle (applications like SAP, Oracle, or other ERP or web applications)
- Prior system configuration experience based on design specifications is a plus. The role will focus on configuration of a proprietary application based on Oracle s ADF (Application Development Framework). No prior Oracle or ADF experience necessary.
- Investigates and reproduces issues, provides fixes and workarounds and verifies changes and ensure continued support of the software solution
- Ability to investigate challenging tickets from Client and close the tickets
- Monitor and own all support related metrics including ticket backlog, average time to close, workload distribution, first response time, resolution time and ticket escalations
- Strong understanding of databases like Oracle, SQL Server etc.
- Strong Excel skills
- Strong SQL skills
- Apply appropriate development methodologies (e.g.: agile, waterfall) and best practices (e.g.: mid-development client reviews, embedded QA procedures, unit testing) to ensure successful and timely completion
- Collaborate with other team members (involved in the requirements gathering, testing, roll-out and operations phases) to ensure seamless transitions. Summarize and present results to team members and clients globally
- Understand technical requirements to ensure accurate understanding and implementation
- This role has the potential to grow into gaining extensive knowledge within multiple client areas with the ability to provide consulting and expertise on business processes
- Ability to work within a virtual global team environment and contribute to the overall timely delivery of multiple projects
- Willingness to travel internationally as needed to work with client
- Willingness to work from 4 PM IST to 1 AM IST with appropriate breaks for meals
- Bachelors/Masters degree with specialization in Computer Science, MIS, IT or other computer related disciplines
- 3-6 years of relevant consulting-industry experience working on medium-large scale technology solution delivery engagements
- Experience with working on Jira, Zendesk and similar tools.
- Extensive experience working with system implementation, reporting, back-end database management (e.g.: Oracle, Teradata) and/or ETL interfacing (e.g.: Informatica, SSIS) technologies
Skills and Competencies:
- Excellent leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Exceptional attention to detail and accuracy.
- Proficient in lease administration software and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work under pressure and manage multiple priorities.
Employment Type: Full Time, Permanent
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